Emergency Transition
Taking over DBIS operations
This page helps you manage Dillon Beach Internet Service if Brandt is unavailable. The system is designed to run itself. Your job is to keep an eye on things, handle billing, and call in help when something needs a human touch. Follow the steps below at your own pace. The customers have internet right now and the monitoring is watching the network. You have time.
Critical Documents
Printed copies of the Operations Guide and Break-Glass Runbook should also be in the filing cabinet. If you cannot find them, the originals are in the server at /opt/openclaw/repo/docs/.
Current System Status
Accounts and Access
These are the accounts you need. You already have access to most of them.
| Account | URL | Your Access |
|---|---|---|
| Operator Console | ops.dillonbeachinternet.com | You are here |
| FreshBooks (billing) | my.freshbooks.com | You have Brandt's credentials |
| Google Workspace (email) | mail.google.com | info@dillonbeachinternet.com |
| Telegram (alerts) | Telegram app | DBIS alerts channel on your phone |
| Cloudflare (domains) | cloudflare.com | Ask tech support for credentials if needed |
| AT&T Business | att.com/business | Circuit ID: IZEC.571910..ati |
| Verizon Business | verizon.com/business | Backup circuit account |
First 24 Hours
These are the only things that matter right now. Everything else can wait.
-
✓Confirm the network is running. Look at the system status section above. If it says Healthy, the customers have internet and the monitoring is working. You are in good shape.
-
✓Check Telegram. Open the DBIS alerts channel on your phone. Red messages mean something needs attention. Green messages mean something fixed itself. No messages means everything is fine.
-
✓Check the draft queue. Go to the Drafts page. If there are pending auto-replies to customers, review and approve them.
-
✓Contact Dale Trockel. Let him know you are managing DBIS operations and that he should contact you directly for field work coordination.
-
✓Read the Business Operations Guide. It covers everything you need for day-to-day management in plain English. It is your primary reference.
First Week
Once the first day is handled, work through these at your own pace.
-
✓Establish your daily routine. Each morning: check Telegram, glance at the dashboard, review draft queue. Takes about 5 minutes.
-
✓Log into FreshBooks. Familiarize yourself with the billing dashboard. Check for any overdue invoices. The URL is my.freshbooks.com.
-
✓Check the info@ email. Log into info@dillonbeachinternet.com via Google Workspace. Make sure you can see incoming customer emails.
-
✓Locate spare equipment. Confirm you know where the spare radios, cables, and mounting hardware are stored.
-
✓Contact Alec Bennett. Introduce yourself as the DBIS contact. He is the backup field tech if Dale is unavailable.
-
✓Identify a technical support contact. If you do not already have one, find a local IT professional or managed service provider who could SSH into the servers if something breaks. Show them the Break-Glass Runbook.
-
✓Change your ops console password if you have not already. Go to Settings.
First Month
Longer-term items to make sure the business is fully in your hands.
-
✓Review all account credentials. Make sure you have login information for AT&T, Verizon, Cloudflare, FreshBooks, and Google Workspace. Update any that use Brandt's personal email as the recovery address.
-
✓Run a billing cycle end-to-end. Verify that FreshBooks invoices go out, payments come in, and overdue reminders are sent. Handle any delinquent accounts.
-
✓Handle at least one customer issue yourself. Whether it is a billing question, a new signup inquiry, or a connectivity complaint, work through the process documented in the Operations Guide.
-
✓Verify backups are running. On the Health page, confirm the system shows recent data (timestamps within the last 10 minutes).
-
✓Transfer account ownership. For AT&T and Verizon business accounts, initiate transfer to your name if needed. Contact each carrier's business support line.
-
✓Decide on long-term plan. You can continue running DBIS (it takes minimal time), hire a managed service provider, or sell the business. See the section below for selling guidance.
People Who Can Help
Phone numbers for Dale and Alec are in your phone contacts. If not, check the filing cabinet or Brandt's phone.
If You Choose to Sell
DBIS is a real business with real value. It has 271 paying customers, recurring monthly revenue of approximately $19,000, and runs with minimal daily effort. You do not need to sell it, but if you choose to, here is how to approach it.
1. There is no rush. The business runs itself. Take the time you need to find the right buyer at the right price. Do not accept the first offer out of urgency.
2. Use the Sale Package document. It contains everything a buyer needs to evaluate the business: financials, customer count, equipment inventory, automation details, and valuation benchmarks. Share it with serious inquiries only, under NDA.
3. Where to find buyers. Small ISP/WISP acquisitions happen through:
- WISPA (Wireless ISP Association) forums and mailing lists — wispa.org
- DSLReports ISP marketplace
- Local Marin County business brokers
- Direct outreach to other small ISPs in Northern California
- BizBuySell.com (general business-for-sale marketplace)
4. Valuation range. Based on industry benchmarks for small wireless ISPs, DBIS is worth approximately $300,000 to $650,000. The Sale Package document has a detailed breakdown. A business broker can provide a formal valuation.
5. Transition plan. Most ISP sales include a 30-60 day transition period where the seller helps the buyer learn the operations. The automation and documentation make this straightforward. Budget for this in any sale agreement.